Investor Grievances Escalation Matrix
| Details | Name | Address | Contact No. | Email Id | Time |
|---|---|---|---|---|---|
| Client Servicing/ Customer care | Daisy Karjor | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255832 | [email protected] | Mon-Sat 09:00 am to 01:30 pm and 02:00 pm to 06:00 pm |
| Head of Client Servicing/ Customer care | Mohanlal Agarwal | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255829 | [email protected] | Mon-Sat 10:00 am to 01:00 pm and 01:30 pm to 07:00 pm |
| Compliance Officer Broking / Depository Participant | Hemant Agrawal | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255825 | [email protected] | Mon-Sat 10:00 am to 01:20 pm and 01:50 pm to 07:00 pm |
| Managing director | Dhanpal Doshi | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255800 | [email protected] | Mon-Sat; 09:00 am to 01:00 pm and 02:00 pm to 06:00 pm |
| Helpline Number for cyber attacks | Lokendra Singh Solanki | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 9329735809 | [email protected] | Mon-Sat 08:00 am to 12:50 pm and 12:50 pm to 05:00 pm |
| Nodal Officer | Shruti Sikarwar | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255813 | [email protected] | Mon-Sat 10:00 am to 01:40 pm and 02:00 pm to 07:00 pm |
| CEO | Sarthak Doshi | Capital Tower, 2nd Floor, Plot Nos. 169A-171, PU-4, Scheme No. - 54, Indore, Madhya Pradesh 452010 | 0731-4255820 | [email protected] | Mon-Sat 10:00 am to 01:40 pm and 02:00 pm to 07:00 pm |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI atscores.gov.in (opens in a new tab) or
- CDSL at https://www.cdslindia.com/Footer/grievances.aspx (opens in a new tab) (in case of DP transaction)
- BSE at https://bsecrs.bseindia.com/ecomplaint/frminvestorHome.aspx (opens in a new tab) (in case of BSE transaction)
- NSE at https://investorhelpline.nseindia.com/NICEPLUS/ (opens in a new tab) (in case of NSE transaction)
- MCX at https://www.mcxindia.com/Investor-Services- (opens in a new tab) (in case of MCX transaction)
- NCDEX at https://ncdex.com/investor_complaint (opens in a new tab) (in case of NCDEX transaction)
For further assistance, contact [email protected].